Frequently Asked Questions
Access Trax is proudly manufactured in the U.S.A.
Who We Are:
Access Trax is a woman-owned, award-winning social impact company based in San Diego, California. The Access Trax pathway was invented by two occupational therapists passionate about making the outdoors and recreation more accessible for all. We are also dedicated to accessibility advocacy, volunteerism, and inspiring the next generation of problem solvers.
How to Order:
We work with each individual and organization on a personal level to understand your needs. To order, please request a quote so we can learn about your unique needs and find the best shipping rate for you in real-time.
Payment:
We will send you an emailed quote and if you accept, you’ll receive the invoice. We gladly accept payment via cash, credit card, check, ACH, PayPal or Venmo (@accesstrax). Our payment processing platform Square accepts VISA, Mastercard, American Express, Discover, JCB, and Union Pay. Please contact us if you have any questions.
Shipping:
Yes, we ship internationally! Please note that for customers outside the USA, you may be billed separately for any import duties and tax. A tracking number will be sent via email when your order has shipped. In most cases, your order is shipped in a box and delivered right to your business or home. For large orders, we are able to ship via freight on a pallet.
Order Lead Times:
Lead times may vary due to inventory availability and order size. Please note there is a 5 panel order minimum. If you have a special delivery date request please let us know and we will do our best to accommodate you.
Warranty Information:
Access Trax, LLC guarantees the Trax panels are free from defects in material and workmanship under normal use, recommended storage, and proper installation in accordance with Access Trax’s instructions by Client for a period of 180 days from date of first shipment to the original owner. See full warranty under terms of sale.
Return Policy:
If you are not satisfied, or if the product is damaged, you may be asked to return the product so we may fix the problem within 21 days of receipt to our facility in San Diego, CA. Please see terms of sale for more information. Return policy applies to Trax panels only. For more information please contact us at kelly@accesstraxsd.com
Cancellation Policy:
For product sales: Because the product is made to order, we are unable to cancel orders once manufacturing has begun. We apologize for any inconvenience and appreciate your understanding and support of our small business. That being said, we value each and every person’s unique story. If there is any way that we can modify or cancel your order if needed, we will try to work with you.
For event rentals: If your event is cancelled and we are notified at least 21 days before the scheduled rental, we are happy to refund any rental deposits in the form of original payment. Please refer to your specific event rental agreement for more information.
